We began the workshop with a time of devotion. We praised the Lord and listened to God's message spoken through the Chief Relationship Officer, leading the BNG.
We discussed the bank's 5-year business plan and 2010 budget. Each business unit leader shared his/her business plan for 2010. It is going to be a challenging year, but we lifted it up to the Lord.
I showed and shared three components of transformational competency: i.e. Christ-centered Client-focused service, triple bottom line management and triple transformational impact models.
[The picture is of the Leadership Retreat held earlier this year.]I also talked about our goal to be the best bank in Rwanda in five areas: asset quality, creative solutions, operating efficiency, customer care and transformational impact. Again, these goals are challenging, but we resolved to strive for the goal.
Our Transformational Impact Manager talked about the Code of Conduct on Customer Care. All staff will be required to review and sign a statement that shows the bank's Vision, Mission, Values and this Code of Conduct.
Chief Operating Officer discussed about several risks that the bank is facing and Director of Credit Support shared the information about the bank's asset quality trend and some of the steps that we are taking to tighten the control.
We finished the workshop with a collective prayer, seeking His guidance. - Jeffrey